Refund policy
Last updated · 30 July 2026
Relayne is currently a free private beta, so there is nothing to refund today. This page explains how refunds will work once paid plans exist, so the rules are public before anyone pays anything.
01Today: the beta is free
Access to the Relayne private beta costs nothing. No payment details are collected on this site.
02When paid plans launch
Paid plans will be sold through a merchant of record, which processes the payment and issues the invoice. You will always see the price and terms before paying.
- 14-day refund on a first purchase. If you buy a plan and it is not right for you, tell us within 14 days of the first purchase and you will get a full refund. For EU and UK consumers this reflects the statutory right of withdrawal.
- Subscriptions cancel any time. Cancelling stops future charges and access continues to the end of the paid period. Outside the 14-day window we do not refund partial periods, unless the law where you live says otherwise.
- If Relayne materially fails to work on a setup it is meant to cover and we cannot fix it within a reasonable time, we will refund the affected period.
03How to ask
Email hello@relayne.app from the address on the account, or use the refund link in the merchant-of-record receipt. Refunds go back to the original payment method.
04Founding Testers
Benefits earned through the Founding Tester programme (such as permanently reduced pricing) are not payments and have no cash value, but they are honoured on the account that earned them for as long as the programme promises.
Questions about this policy: hello@relayne.app.