How can we help?

Beta installs come from the secure link in your access email — there is no public installer. Run it, follow the prompts, and Relayne starts in the tray. If your link has expired, write to us from the address on your account.

Install the Relayne extension from the link in your access email, then open Relayne and Chrome together. The extension talks only to the Relayne app on your device — nothing goes online. If Chrome shows the extension as inactive, reload the page you are working in.

Open the document you want Relayne to follow, then pick it in Relayne. Supported sources include open PDFs, documents, and pages in supported Chrome workflows.

With a supported form focused, click into a field. If the field is recognized and a matching value exists in the source, Relayne shows it beside the field. Relayne never fills the field for you.

Start typing a few words that appear in an open document. Relayne finds your place and shows what comes next. Begin typing from a different open document and Relayne follows the change.

Found means the value matched the source. Check means something differs or is uncertain — look before accepting. Not identified means Relayne could not connect the field or value to the source, so it withholds a result instead of guessing.

Crosscheck reviews supported fields that are already filled in, as well as the ones you complete, and marks what matches the source, what differs, and what needs attention.

From a result, open Highlights to jump back to the relevant place in the source, with the information behind the result highlighted.

If Relayne is following the wrong document, choose another source and it switches. Text Follow can also switch by itself when you start typing from a different open document.

When Relayne needs help, select the correct information in the source yourself. The result is then treated like any other and can be crosschecked and highlighted.

Make sure Relayne is running and the form is supported. Click into the field again to re-focus it. If the field is not recognized, Relayne stays out of the way by design — that is not an error state.

Confirm the document is open and selected as the source. For Text Follow, type a slightly longer run of words — very common phrases can appear in several places.

Check which source is selected — the most common cause is a similar document being followed. Choose the right source, or select the correct information manually, and use the result states to verify.

This can happen when a document contains repeated values. Select the correct information manually once; Relayne uses your selection for that result.

Check that the extension is enabled and Relayne is running, then reload the working tab. If the connection does not recover, restart Relayne — the connection is local, so no network settings are involved.

Close and reopen the document. Scanned or image-only PDFs and unusual layouts may not be supported yet — that is a compatibility limit, not a fault on your machine.