Support
Let’s get you moving again.
Help with Relayne, your account or your subscription.
App and compatibility
Tell us your Relayne version, Windows version, the application involved, and what you expected to happen. Do not send private documents or passwords.
Email app supportAccount and billing
Use the email address associated with your account. Include your order reference if you have one, never your full card details.
Email billing supportCommon questions
Why is the app asking me to connect?
Relayne processes documents locally, but periodically needs to verify your account and licence. Connect to the internet and try again. There is no extra paid-access period after your trial or subscription ends.
Can I use a second computer?
One subscription activates one computer. Contact us if you need to replace your registered computer.
A field or document is not recognised.
Check that the intended source is selected and the destination is supported. Some apps expose limited text or field information. Send the app names and reproduction steps so we can investigate.
How do I cancel or request a refund?
Use subscription management when connected, or contact hello@relayne.app. Cancellation and refunds have different effects on access. Read the refund policy.