Privacy policy

Who handles your information

Relayne is made by Zyphyr Studio, a registered trading name of Zyphyr Cloud Technologies. Zyphyr Cloud Technologies is the controller for the account, website and support data described here. Our business address and registration details appear below. Contact hello@relayne.app about privacy or your data.

Your documents and writing

Relayne processes chosen source documents and destination text on your computer. These contents are not uploaded as part of account activation, subscription management or licence checks. The application you type into has its own storage and privacy practices.

Local processing is not the same as removing older saved files. Earlier Windows beta builds created local session replay recordings that can contain source text and typed text. Those files can remain after an update. The reviewed current Windows implementation has retired full-content replay; it does not create new replay files. Older files stay on your computer unless you choose to share or delete them; they are not account-service uploads. Optional diagnostics are separate from replay. Review any material before sharing, and contact support if you need help finding or removing old files. Do not send passwords, verification codes or confidential records.

Access requests

The Get Relayne form requires only your email address. App names and workflow details are optional. We verify your email before saving an active request. We use these details only to process your access request and send access and download messages, including verification, confirmation and instructions for an owner-approved access batch. Invitations are released in approved batches, not as an instant download or on a guaranteed date. This does not subscribe you to a newsletter, product updates or marketing, create an app account, or start app access or a trial.

Verified email-first access requests are removed from the active database 90 days after their first verification. Verifying the same request again does not extend that period. The older invitation form remains available and also asks about a Windows PC, intended workflow and the app or website you want to use; its current signup service removes confirmed requests from its active database after 90 days. Existing request and account records are not migrated into a news subscription. Ask for earlier removal by emailing hello@relayne.app from your verified address. Email codes expire after 15 minutes; pending email and optional details are removed after verification or bounded cleanup following expiry. Abuse-prevention counters are short-lived and removed by scheduled cleanup. Cloudflare protects the forms with Turnstile; Resend delivers verification and confirmation emails. Later batch invitations and download instructions require owner approval. Provider email logs and infrastructure backups follow their own retention schedules and are not erased instantly when an active request is deleted. Account and licensing records remain separate from access request answers.

Optional development news

Development news requires a separate, explicit choice and email confirmation. We do not add access applicants or account holders automatically. When enabled, this preference records your verified address, consent wording and version, confirmation time and current status. It permits meaningful development news and new demos at most twice a month. You can unsubscribe without changing tester, account or app access.

Updates pause 12 calendar months after your last confirmation. We send one request to confirm again, with a 30-day response window starting when updates pause. Its email states the actual deadline. Without renewed confirmation, your contact and consent details are removed. Delivery retries do not extend that deadline.

Unsubscribing removes contact and consent details, invalidates unfinished confirmations and stops unsent updates. Minimal keyed records prevent old requests from restoring consent. Delivery-event records are removed after 90 days; a minimal keyed suppression record remains after a permanent delivery failure or complaint to prevent further development emails. These records do not contain a readable email address. They are not anonymous, and you can contact us about them. Provider-side email logs have separate retention schedules. Already dispatched mail cannot be recalled.

Account and activation information

The connected service uses your verified email identity, account reference, activation records, application-scoped computer identity and installation key to manage access. It records trial use by account and computer so reinstalling does not create another trial. Browser sign-in does not activate a computer or start a trial. Account and security services can also receive technical request information, such as an IP address, timestamp and error or abuse-prevention status.

Subscription and payment information

When checkout is connected, Paddle processes purchases as merchant of record. Relayne receives the references and subscription, payment, refund and dispute status needed to manage your access. Full payment-card details are handled by the payment provider, not entered into Relayne’s own account forms. Paddle controls the personal data it needs for its own payment, tax, fraud-prevention and legal duties under its privacy notice.

Contact messages and optional calls

You can contact us by email, or choose to book a free workflow call. We use your contact information and message to answer your request and arrange any agreed follow-up. This does not subscribe you to marketing. Please do not send confidential documents, passwords or verification codes.

The contact page does not load an external calendar until you choose to open it. Opening the calendar connects your browser to Cal.com, which receives technical request information. Booking requires your name and email address; the short workflow question is optional. Cal.com processes the booking for us and sends the event details to our connected Google Calendar, including attendee name, email and time. Call access uses Cal Video. We do not enable call recording or AI transcription for this event.

Cal.com describes its international processing, subprocessors and safeguards in its privacy policy. Booking data may be processed in the United States and other countries; this is not an EU-only service. Google Calendar is subject to Google’s privacy policy. You can use email instead of the calendar.

Contact and booking correspondence follows the ordinary support retention period below. Booking information held in Cal.com and our calendar is included in that review; provider security logs and backups can follow separate schedules. Contact us to request access, correction or deletion. Use your booking confirmation to cancel or reschedule.

Legal bases: why we use data

• Providing the service you request. We use account, licence, support and purchase-status information to perform our contract with you. Processing an access request and sending its verification, confirmation and approved access or download instructions are steps you ask us to take before access is offered. Requested pre-purchase workflow calls can also be steps taken at your request before a contract; general enquiries are handled under our legitimate interest in responding to people who contact us.
• Protecting the service. Our legitimate interests include preventing unauthorised access, repeated trials, fraud and abuse, resolving technical failures and understanding aggregate website performance. We limit these uses to the information needed and consider the effect on your privacy. This is not permission for advertising tracking or document uploads.
• Optional news. Your consent is the basis for development marketing. You can withdraw it at any time without losing unrelated access.
• Legal obligations. Required financial records and responses to lawful requests are kept or used to meet applicable legal obligations. Establishing or defending legal claims may also require limited records.

An email address is required to request access; app names and workflow details on the Get Relayne form are optional. Later account verification and activation require the account information necessary to operate those services. Without it, we cannot verify or activate your account. Optional news is not a condition of using Relayne. If you believe an access or payment-status decision is wrong, contact support for a review rather than deleting your identity or creating a new trial.

Service providers and international processing

Cloudflare hosts the website and service infrastructure and provides form security and website measurement. Resend delivers verification and service emails, and optional development news when enabled. These providers process information for us as required to deliver those services; they can also have separate legal and security responsibilities. Paddle handles connected checkout and billing as a separate merchant of record.

Providers and their subprocessors may process personal data outside the European Economic Area. We use applicable safeguards, such as the European Commission’s standard contractual clauses or a recognised adequacy decision where it applies. This does not mean all provider data stays in the EU. You can ask us about the safeguards relevant to your data. See Cloudflare’s data-processing terms and Resend’s data-processing terms.

Cookies and website measurement

This website does not use advertising trackers. Cloudflare Web Analytics measures website traffic and page performance without tracking people across websites. Website requests can still expose technical information to the hosting provider; we do not describe all website data as anonymous. It does not collect your source documents or writing. Account authentication can use a secure session cookie; it is separate from optional news consent. Read the cookies and storage notice.

How long we keep information

• Access requests and development news: the periods and deletion rules described above apply to their separate active records.
• Ordinary support correspondence: we delete it 24 months after the issue closes, unless a legal obligation or an active dispute requires specific records to be kept longer.
• Account and computer access history: we keep the records needed to administer access and enforce trial history only for as long as those purposes require. We review their necessity at least annually and remove records no longer needed. An account-deletion request does not automatically erase the minimum history still needed to prevent repeated trials.
• Financial records: records we are legally required to retain follow the applicable statutory period. Dutch basic tax records generally require seven years; specific record categories can require longer. This does not make unrelated support messages or your documents tax records.
• Security records, provider logs and backups: their retention depends on their limited operational purpose and the provider’s service schedule. Where erasure from a backup is not immediate, the information must not be restored for routine use after its deletion.

We restrict retained dispute and legal records to the relevant purpose. Local files on your computer are separate from service records we control; deleting a website account does not remove old recordings from your computer.

Your choices and rights

Email hello@relayne.app to request access, correction, deletion or portability, or to object to or restrict processing where applicable. You can object to processing based on legitimate interests and to direct marketing. Withdrawing consent does not affect earlier lawful processing. These rights have legal conditions and exceptions, including records required by law.

We normally respond within one month. A complex request can require up to two further months; if so, we explain the extension and its reason within the first month. If we reasonably need to verify your identity, we ask only for information proportionate to the request. Do not send identity documents unless we explain why they are necessary.

You can complain to a supervisory authority, including where you live, work or believe an infringement occurred. In the Netherlands, contact the Autoriteit Persoonsgegevens. In Italy, contact the Garante per la protezione dei dati personali. In the UK, contact the Information Commissioner’s Office. You do not need our permission to complain.

Security and policy changes

We use safeguards proportionate to the service, but no system can guarantee absolute security. We will notify affected people and authorities of a personal-data breach where the law requires it. Material policy changes will be communicated where required; they do not turn an earlier optional choice into consent for a different use. Customer documents are not public website content made available to search or AI crawlers.