Questions and answers
A clearer picture
of Relayne.
What it does, where it helps, and the details worth knowing before you start.
Using Relayne
What does Relayne do?
Relayne is a Windows desktop assistant for working from a chosen source. Text Follow keeps original words close while you write. Form Assist shows relevant document values beside supported fields. You do the typing and decide what to submit.
How are Text Follow and Form Assist different?
Text Follow helps you keep your place in a passage, such as a research paper or report. Form Assist helps with individual values, such as an invoice reference or date, when the destination field can be identified. Watch both workflows.
Does Relayne write or submit work for me?
No. Relayne suggests source information; it does not automatically type or submit forms. A matching suggestion is not approval of an invoice, an academic citation or the finished work. You remain responsible for reviewing important details.
Does it work with every app and document?
No. Access depends on the source, destination, field and installed version. Protected fields, custom controls, scanned pages and remote sessions can limit assistance. An app logo in a film is not a guarantee that every workflow in that app is supported. Read the compatibility guidance.
Is Relayne available for phones or macOS?
The current public testing programme is for Windows. This website and its videos can be viewed on other devices; that does not mean a mobile or macOS app is available.
Access and plans
How can I try Relayne?
Request an invitation through the tester page. Invitations are reviewed by workflow. Joining the list does not guarantee an invitation, start access or subscribe you to development news.
Is the beta the same as the three-day trial?
No. An approved beta invitation offers seven days of currently available Complete features after explicit in-app activation, with no card or automatic purchase. An invitation must be activated within 14 days of its original issue. The ordinary commercial trial is three days after activation. Activated beta access replaces eligibility for the standard trial; merely applying does not.
Do I need an email to download?
Downloading is not intended to require an email. App activation requires email verification and a registered computer. The public download button remains unavailable until an approved Windows installer is released.
How much will Relayne cost?
Essential is €7 monthly or €70 annually; Pro is €15 monthly or €144 annually; Complete is €25 monthly or €240 annually, excluding VAT. Compare the plans and currently available features. Purchases are not available through this website yet.
Can I use a subscription on two computers?
One subscription activates one computer. Replacing a computer requires a verified move of access, where available, or support. It does not create a new trial or extend an existing access period.
What happens when access expires or I cancel?
Paid features stop at the end of the authorised trial or paid period, with no grace period. Cancelling future renewals preserves the period already paid for. An approved full refund withdraws access and cancels future renewals. Read the cancellation and refund details.
Privacy and control
Are my documents sent to cloud AI?
Relayne processes chosen source content on your computer. Your documents and writing are not uploaded for account or licence checks. The destination app has its own privacy and storage practices. See the distinction between documents and account data.
Why is an internet connection needed?
Email verification, activation and periodic licence checks use online services. Document processing is local, but access must be renewed online when the current authorisation expires. Offline processing does not mean the account never needs a connection.
Does local processing guarantee GDPR compliance?
No. Local processing is one safeguard. Our mission is to meet EU GDPR and UK GDPR requirements through privacy by design, limited collection, clear purposes and respect for your rights. This is not a certification claim. Read the privacy policy.
What happens if I book a call or send a message?
You choose to share contact information with the relevant service. Calls booked here use Cal.com and our connected Google Calendar. WhatsApp has its own privacy terms. A booking or support request does not subscribe you to marketing. Please do not send confidential documents or verification codes.
Getting help
Why is there no suggestion for a field?
A missing suggestion can mean the field cannot be read, the source is incomplete, or the relevant value cannot be established safely. It does not prove the value is absent or that your entry is correct. Check the original directly and report the app, version and steps if the problem continues.
Does a green match mean the whole form is correct?
No. Feedback compares your entry with an identified source value. It does not check every field, prove the document is genuine or replace your usual review and approval process.
What should I include in a support request?
Send your Relayne and Windows versions, the source and destination app names, what you expected and the steps that caused the problem. Start with a made-up example. Review screenshots and diagnostics for private information before sharing. Contact support.
Still have a question?
Tell us what you want to do, or walk us through your workflow on a short call.
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