Refund policy

Cancellation is different from a refund

Cancelling a subscription stops future renewals. Access remains available until the end of the period already paid for. Cancellation alone does not refund an earlier payment. Withdrawal from a qualifying purchase and a refund request are separate options.

Requesting a refund

Email hello@relayne.app from the account’s email address with your order reference and the request. You can also contact Paddle buyer support for Paddle purchases. Do not send full card details, passwords or verification codes.

Our first-purchase guarantee

If your plan is not right for you, request a full refund within 14 days of your first purchase. This is Relayne’s voluntary guarantee, additional to any mandatory legal rights. It is not a new trial or an automatic refund for every renewal. Outside this guarantee, partial periods are not refunded unless required by law. If Relayne materially fails on a setup it is meant to support and we cannot fix it within a reasonable time, we will refund the affected period. These limits do not override statutory remedies.

Consumer withdrawal rights

EU consumers can have a 14-day statutory withdrawal right for an online purchase. Its application to digital content or services depends on the contract and the legally required information and consent. Downloading or using Relayne does not by itself waive that right. Any applicable exception requires the conditions set by law; this page is not a request to waive your rights. Our first-purchase guarantee remains separate.

For eligible Paddle purchases, use the withdrawal option in the Paddle Customer Portal during the applicable period. Reach it through the transaction or subscription management link in your receipt, or Paddle buyer support. You can also send a clear withdrawal statement through the contact routes above. The optional message below is not compulsory.

Sample withdrawal message

To Zyphyr Cloud Technologies, trading as Zyphyr Studio, Arve 104, Emmen, Netherlands; hello@relayne.app:

I give notice that I withdraw from my contract for the following Relayne purchase.

• Plan or service purchased:
• Order reference and date of purchase:
• Consumer name and address:
• Email used for the purchase:
• Date of this notice:

For a paper notice, add your signature. For a Paddle purchase, identify Paddle as the seller using your receipt and send the request to Paddle as well, or use its portal. We can help route a request received by Relayne; do not wait for support if a deadline is approaching.

Refund processing

Paddle administers refunds for purchases it processes. Applicable withdrawal and refund deadlines remain binding; contact Paddle if confirmation or payment is delayed. Refunds normally return to the original payment method. Bank processing can affect when funds appear. Keep the request confirmation and your receipt.

When access ends

A refund request alone does not immediately remove access. When a full refund is approved, access is withdrawn and future renewals are cancelled. An offline app learns about that change during its next required licence verification; it does not receive remote changes without a connection.

Payment disputes

A confirmed chargeback suspends paid access until the dispute is resolved. Contact support if you believe a payment status is incorrect. An unresolved dispute cannot be bypassed by starting a new subscription. This does not restrict your lawful rights to dispute a charge.

Buying again

After cancellation or an approved full refund, you may buy again using your verified account and registered computer. You do not receive another trial.

Your rights

Nothing here reduces mandatory consumer rights, including protection for faulty or misdescribed digital products. Paddle purchases are also subject to its buyer terms and refund policy. Where applicable law or our guarantee gives you stronger protection, a general refund restriction does not remove it.